Help Center

We do!  

Well, kind of.  I do not offer physical gift cards. What I do offer is a digital image offering a shopping code for a specific amount of store credit to be spent on any item(s) they would like. This cuts down on quite a bit of unnecessary waste caused by gift cards. We like creating pretty things, not trash. 

YES!!!  I love making pretty things!  

The only thing more fun than that is making my pretty things prettier with wrapping! I offer a gift wrap add-on to most items I sell.  There is a fee depending on the size of the item ranging from $4 - $8.  Just message me when you order and I can send you an invoice for wrapping if available.. 

Shipping within the US is free for all orders $75 or more!  

If you are located outside of the US please email me with the items you are interested in for shipping fees. Fees vary greatly depending on items as well as destination.  We ship all over the world!  However we only offer international shipping through direct invoicing.  Please email BeAwesome@SmartSassery.com for details, or use the chat button at the bottom of any page. 

I ship through USPS.  I find they are very quick and reliable in all areas we ship to.  I provide you with a tracking number, and notify you when your items ship.  All shipments are typically received in 2-3 business days, however sometimes mail is delayed and out of our control. 

I sure do!  However free shipping is only available within the US.

What I do offer customers outside of the US are quoted shipping fees and invoicing orders directly from the shop via email.  Because shipping prices vary greatly depending on items purchased as well as destination, I ask that you please email me with the items you would like to purchase.  From there I can quote shipping fees and invoice you directly from our shop.  You can also use the chat button at the bottom of any page. 

With the amount of different items I offer the shipping times vary. Due to these variations you can find the shipping speeds of any item in its category's description, or in the item's own description. In general my shipping speeds are as follows:

• Digital Products - Delivered instantly following payment processing. 
  
• Ready to Ship - These are items already created, and the only items I can offer returns on. These items typically arrive within 3-5 business days
  
• Made to Order - These items are created after you purchase them. These items ship within 3-5 business days from date of completion. Completion typically takes one week, depending on order volume. You will be alerted if shipping volume is unusually high. You can also find updates on this via social media @SmartSassery. If an item takes longer than a week to create, it will me noted in the item's description. 

First, I am so incredibly sorry for your predicament. Unfortunately I have absolutely no control over the package once I hand it to the US Postal Service. I do wish I could watch every little creation I send out into the world until it arrives safely. Please contact USPS to handle these situations. Please if you are having any trouble with USPS reach out and I will do my best to point you in the right direction. Please also remember I have no control. If your package is damaged, please keep all the original packaging and take pictures of the outside as well as the contents. USPS will ask for this when reporting the damaged item. 

I accept exchanges for items purchased within 30 days. 

Please note I can only pay for return shipping on items with manufacturer's defects. I double check each and every order for quality and sign off on each one.  So no worries, that never happens. 

For items damaged during delivery please keep all packaging!  This is very important as it is postal policy I cannot avoid.  If this happens you will need to please take pictures of the damage and email them to me immediately.  I am unable to help anyone that does not follow these directions as this particular instance it is out of my hands. 

I will offer exchanges for store credit within 30 days from purchase.  You must ship the item back in it's original packaging. Please email BeAwesome@SmartSassery.com for RMA #.  This must be written on the outside of the returned package or shipment will not be accepted.  Thank you.

We do not offer returns on digital, made to order, or custom items. 

YES they are!  

Everything in my shop is created with love and care from quality materials.These are handcrafted items so slight variations may occur as no one item is exactly like the other. 

Custom orders and made to order items are made for you when your order is placed, and not refundable. 

I do offer some items that are not completely handmade. These items include my clothing, notebooks, cups, mugs, and totes. These items are designed in house and contract a manufacturer to create them for me. For that reason all of these items are made to order and non refundable. 

My accessories are made for adults.  However many accessories may be used for ages youth to adult.  Please see sizing information in item descriptions.

Absolutely!  I am slowly adding pre-order items to my shop, these are items that can be customized and are made to order especially for you. You can also visit my Facebook page to place any custom order request you would like.  Just send me a message or make a post with your questions.  You can also use the 'message us' tab at the bottom left corner of your screen. It takes you directly to my Facebook messenger.

If you need to contact me you have several ways. Please choose a method that is best for you. If you are on Facebook, the easiest way is probably to use the chat button at the bottom of any page on my website. The chat is ran by Facebook Messenger. If you're not a fan of Facebook, you can find me on many other social networks like Twitter, Instagram, and G+. You can also chat with me on Hangouts. All usernames are 'SmartSassery'  If social media isn't you're thing my email address is BeAwesome@smartsassery.com

Sure do! I am everywhere!  

If you haven't already, please take a moment to check out my hub over at the Smart Sassery blog. News.SmartSassery.com  This is where everything Smart Sassery collides.  All of my social media accounts are listed, and some are even linked.  Remember fans are given sneak previews to many of my items with a first chance to purchase before the items hit out shop.  Yep, you heard that right... Friends get dibs!  Don't miss out, come follow me.  @SmartSassery  

I sure do!

You can message me a couple of different ways during business hours.  If  the shop is closed, no worries I will respond to your messages just as soon as possible. 

My shop is fully integrated with Facebook Messenger through my shop's Facebook business page.  Not only do I chat there, but you can get all order updates via Facebook Messenger.  The chat button at the bottom of each shop page will send you right to me!  You can also send messages from my Facebook Business Page. Please note you must not have privacy settings restricting age, or country for me to be able to respond to you. You must also keep your profile active, as well as be available to receive messages. These are all part of Facebook's privacy guidelines, I have no control over this. If you have sent me a message and I have not responded please check your privacy settings. Per Facebook's policy I am only able to chat with individuals 18 years or older.  Please have a parent help you if you are under this age bracket.  

If you'd rather, or things are not working out for you on Facebook, I am on Google Hangouts too.  You can chat with me via my Google account as @SmartSassery.  You can always email me as well. BeAwesome@SmartSassery.com

A great customer image of something I've made always warms my heart. I love them so much! If you would to be featured it's really easy. Please share your photo on social media, tag us @SmartSassery in the photo, and use the hashtag #SmartSasseryFans in your caption. 

I will always respond to these posts. If I really love your photo I will post it in my feed for Instagram and/or use it on my website. Sometimes I share the whole post in my reviews section. Other times I will use them in my product images. Sometimes I will also share them to my stories or on my blog.